Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc. with guidance from a Senior Developer or Architect.
Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior members of the team.
Perform unit testing of developed solutions and support defect remediation.
Follow established coding standards and best practices.
Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
Assist in investigating and resolving minor bugs and incidents.
Assist in deploying update sets and managing releases in non-production environments.
Assist in setting up and configuring basic demo environments.
Complete required training and obtain required certifications as assigned.
Focus on learning core ServiceNow development skills and platform fundamentals.

Requirements

Familiar with ServiceNow and the capabilities of the ServiceNow platform
Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues
Familiarity with agile methodologies pertaining to stories, epics and sprints
B.A. or B.S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience
Optional certifications: ITIL Foundation v4, ServiceNow Certified System Administrator (CSA)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowunit testingtechnical documentationcoding standardsbusiness rulesdata importsUI actionsnotificationscatalog itemsdefect remediation

Soft Skills

troubleshootingproblem-solvingcommunicationteam collaborationadaptabilityattention to detailtime managementlearning agility

Certifications

ITIL Foundation v4ServiceNow Certified System Administrator (CSA)