National Client Executive

RSLI LTD

National Client Executive managing 2,000+ life group insurance clients for Reliance Matrix. Driving renewals, growth, customized strategies, and complex benefits solutions.

Posted 8/12/2026full-timeAtlanta • Florida, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $94,090 - $125,610 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and delivering exceptional customer experiences in the group insurance sector. Proficient in analyzing client data, developing strategies for growth, and leading teams to achieve service and retention goals.

Highest-signal resume keywords

Client ManagementGroup Life And Health LicenseGroup Insurance ExperienceAnalytical And Problem-Solving SkillsPresentation And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Group InsuranceAbsence ManagementDisability InsuranceLeave ManagementFinancial Metrics AnalysisData InterpretationContract NegotiationReporting DevelopmentSales StrategyClient Retention

Soft Skills

Customer Service OrientationMultitaskingAdaptabilityAutonomous WorkTime Management

Tools & Technologies

Microsoft OfficeHRISPayroll SystemsVendor Systems

Certifications & Qualifications

Bachelor’s DegreeGroup Life And Health License

Industry Keywords

DisabilityLife InsuranceFMLState LeavesCompany LeavesADAClient ExperienceRetention StrategyCross-SellingMerger And Divestiture

About the role

Key responsibilities & impact

Own all aspects of the customer experience and overall client relationship for assigned national clients
Lead a team of professionals to deliver service capabilities, exceed expectations, and solve custom client needs
Review financial metrics, retention, and growth of the assigned client block
Serve as subject matter expert on Disability, Life, FML, State Leaves, Company Leaves, and ADA
Drive renewal strategy, profitable growth, cross-selling, and client retention
Lead finalist meetings and navigate complex solution discussions
Manage merger and divestiture activities and negotiate complex performance guarantees
Develop and manage annual client strategies for persistency and profitable growth
Interpret client data against benchmark data and recommend future strategies
Collaborate with sales, regional offices, implementation managers, and internal support resources
Manage relationships with client and broker decision-makers
Support new business implementation and renewal preparation
Analyze raw data to identify trends and create solutions
Develop ad-hoc and customized reporting for brokers and clients
Support clients through complex HRIS, payroll, and vendor system changes
Achieve or exceed service, persistency, implementation, and customer satisfaction metrics

Requirements

What you’ll need

Bachelor’s Degree (BS/BA) in Business or related field
5+ years of group insurance experience servicing clients/client management
Group Life and Health License(s) required
At least 3 years of experience in group insurance, absence management, disability, leave, and life insurance
Experience in client management, sales, or underwriting
Knowledge of Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Excellent presentation and written/verbal communication skills
Ability to multitask and manage tight deadlines
Strong analytical and problem-solving skills
High customer service orientation
Ability to work autonomously with limited supervision
Ability to prioritize urgent responsibilities and escalate as needed
Experience negotiating complex contracts and agreements
Adaptability and ability to learn in a changing environment

Benefits

Comp & perks

Annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
Choice of three medical plans including prescription drug coverage
Company contribution to Health Savings Account for High Deductible Health Plan enrollees
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance
Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year
Nine company paid holidays
PTO may increase based on company level and years of service
Volunteer days
Community partnerships
Employee Assistance Program
Employee Resource Group program