Senior Client Manager, Middle Market

RSLI LTD

full-time

Posted on:

Location Type: Hybrid

Location: King of Prussia • Maryland • Massachusetts • United States

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Salary

💰 $80,640 - $107,660 per year

Job Level

Senior

About the role

  • The Sr. Middle Market Client Manager serves as the primary strategic advisor for assigned middle market clients, delivering expert guidance on benefit plans, contracts, and service issues.
  • This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases.
  • Client Relationship Management Serve as the main contact for assigned clients, delivering consultative advice on contracts, plan structure, renewals, and escalated issues.
  • Build and maintain strong, proactive relationships through regular face-to-face meetings and strategic communications.
  • Navigate complex client challenges, ensuring seamless service and satisfaction.
  • Lead the transition from implementation to ongoing client management, ensuring continuity and client confidence.
  • Oversee compliance with performance guarantees and contractual obligations.
  • Deliver annual stewardship meetings and present claims experience reporting, providing actionable insights to clients.
  • Sales & Revenue Growth Identify and pursue up-sell and cross-sell opportunities in collaboration with sales teams.
  • Develop and execute re-enrollment strategies to maximize client engagement and retention.
  • Drive revenue growth by expanding product lines and increasing enrollment for existing clients.
  • Operational Excellence Coordinate cross-functional teams to resolve complex issues and deliver superior client outcomes.
  • Apply advanced project and management skills to prioritize and execute initiatives.
  • Identify and implement process improvements to enhance efficiency and client experience.
  • Leadership & Mentoring Serve as a subject matter expert, sharing best practices and mentoring colleagues.
  • Lead by example, fostering a culture of collaboration, integrity, and continuous improvement.

Requirements

  • Bachelor’s degree in Business or related field.
  • Minimum 4 years of group insurance client management experience.
  • State insurance license required.
  • Proven expertise in client management, consulting, negotiation, and leadership.
  • Advanced proficiency in Excel, Word, and PowerPoint.
  • Strong analytical, organizational, and communication skills.
  • Demonstrated ability to work independently and manage complex projects.
  • Demonstrated financial aptitude and analytics skills
  • Ability to Travel: Up to 50%
Benefits
  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
  • For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
  • Volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementconsultingnegotiationproject managementfinancial analysisprocess improvementre-enrollment strategiesperformance guaranteesclaims experience reportingstrategic problem-solving
Soft Skills
relationship buildingleadershipmentoringcommunicationorganizational skillsanalytical skillsindependent workcollaborationstrategic thinkingclient engagement
Certifications
Bachelor’s degreeState insurance license