Senior Designated Support Engineer

RSA

Principal Support Engineer providing expert support and guidance for RSA'sIdentity and Access Management solutions. Cultivating relationships with global customers and resolving complex technical issues.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

LinuxSQLUnix

About the role

Key responsibilities & impact

Serve as the primary technical point of contact and trusted advisor for global customers
Cultivate deep, long-term relationships with customer technical teams
Act as a proactive advocate for assigned customers within RSA
Lead the diagnosis and resolution of complex technical issues
Manage and de-escalate critical customer situations
Drive timely and effective resolution for all cases
Develop and maintain comprehensive knowledge base articles
Mentor and provide advanced technical guidance
Play a key role in preparing technical training plans

Requirements

What you’ll need

10+ years’ experience in enterprise-level technical support
Significant focus on Identity and Access Management (IAM)
Exceptional problem-solving, analytical, and critical thinking skills
Outstanding verbal and written communication skills in English
Ability to articulate highly technical concepts to diverse audiences
Demonstrated ability to work autonomously and lead initiatives
Strong customer-focused mindset
Expert-level proficiency in troubleshooting and administering Unix/Linux systems
Advanced knowledge of networking concepts and network security fundamentals
Mastery of SQL and extensive hands-on experience with relational databases
Deep technical proficiency across Microsoft Windows Server environments
Strong expertise in JavaEE application servers

Benefits

Comp & perks

Equal employment opportunity
Work environment free of discrimination and harassment
Support for reasonable accommodation during the application process

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Identity and Access Management (IAM)Unix/Linux systemsnetworking conceptsnetwork security fundamentalsSQLrelational databasesMicrosoft Windows ServerJavaEE application servers

Soft Skills

problem-solvinganalytical skillscritical thinkingverbal communicationwritten communicationarticulation of technical conceptsautonomous workleadershipcustomer-focused mindset