Customer Support

• Management of the sales targets and KPI’s with emphasis on the Premier accounts to ensure monthly/quarterly targets are met.
• Resolve all customer enquiries within the required SLA.
• Work closely with other team members and provide cover when requested to ensure continuity of service to our customers to maximise sales.
• Proactive engagement with customers and prospects to co-create unique value proposition.
• Generate quotations and follow up to convert to sales within the agreed SLA.
• Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
• Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
• To contribute to the sales targets by working closely with sales and performing high level of value-added activities set out by the business.
• Proactive engagement with customers and prospects to co-create unique value proposition.
• Comply with all company procedures and policies including H&S.
• Identify potential customer needs / opportunities to grow business by providing high human touch.
• To minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end-to-end process.

Customer Care Coordinator

Customer Service Specialist

Customer Service & Sales Consultant