Customer Retention, Accounts Officer

rrreefs

Customer Retention & Accounts Officer managing membership cancellations and overdue accounts. Focused on customer experience and retention strategies within Assure's subscription service.

Posted 7/12/2026full-timeRemote • 🇯🇲 JamaicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies, payment processing, and dispute resolution while maintaining accurate records in CRM systems. Possesses strong communication and negotiation skills to effectively manage customer relationships and resolve billing inquiries.

Highest-signal resume keywords

Customer Retention StrategiesStripe Payment Dispute ManagementSalesforce CRM ProficiencyBilling and Subscription ManagementAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAccount ManagementPayment CollectionsNegotiation SkillsObjection HandlingPayment ProcessingDispute ResolutionSubscription ManagementDocumentation AccuracyKPI Achievement

Soft Skills

EmpathySolution-Focused ApproachOrganizational AbilitiesMultitaskingProfessional Communication

Tools & Technologies

SalesforceCRM SystemsStripe Billing

Industry Keywords

Membership-Based BusinessCustomer RetentionPayment TrendsOverdue AccountsBilling Inquiries

About the role

Key responsibilities & impact

Manage membership cancellation requests and apply approved retention strategies.
Understand customer concerns and present appropriate solutions to retain memberships.
Educate members on the value of their membership and available options.
Accurately document all customer interactions within the CRM.
Contact members with overdue payments via phone, email and SMS.
Assist customers in updating expired cards and payment methods.
Process payment arrangements in accordance with company policies.
Monitor ageing accounts and ensure timely follow-up.
Respond to Stripe payment disputes and chargebacks with clear, evidence-based submissions.
Investigate disputed transactions and gather supporting documentation.
Assist customers with payment failures, billing enquiries and subscription management.
Monitor payment trends and escalate recurring issues where required.
Update customer account details, contact information and payment methods.
Assist members with login, subscription and account-related enquiries.
Resolve billing questions professionally and efficiently.
Ensure customer records remain accurate and compliant.
Maintain accurate notes and records in Salesforce and other internal systems.
Follow company procedures for cancellations, refunds and account changes.
Work closely with the operations and customer service teams to resolve complex matters.
Meet daily productivity and service quality KPIs.

Requirements

What you’ll need

Previous experience in customer service, account management or retention.
Experience responding to Stripe disputes or payment chargebacks.
Experience managing overdue accounts and payment collections.
Strong verbal and written English communication skills.
Excellent negotiation and objection-handling skills.
High attention to detail and strong organisational abilities.
Comfortable working with CRM systems such as Salesforce.
Ability to multitask in a fast-paced environment.
Professional, empathetic and solution-focused approach.
Subscription or membership-based business experience.
Experience with Stripe Billing and subscription management.
Experience in customer retention or collections.
Experience using Salesforce or similar CRM platforms.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account rrreefs Website LinkedIn All Job Openings 1 - 10 employees Founded 2020 🤝 B2B 🎯 Recruiter 🛍️ eCommerce B2B
Recruitment
eCommerce rrreefs is a recruitment agency specializing in connecting creative professionals, like designers and video editors, from the Philippines with businesses looking to hire top talent at reduced costs. They provide a comprehensive vetting process to ensure that only highly skilled candidates, typically with 5-10 years of experience, are presented to companies, helping to fill roles quickly—often within 14 days. With a focus on transparent pricing and a satisfaction guarantee, rrreefs aims to streamline and optimize the hiring process for marketing and creative agencies. Customer Retention, Accounts Officer Job not on LinkedIn 🔥 9 minutes ago 🇯🇲 Jamaica – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔄 Customer Retention Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage membership cancellation requests and apply approved retention strategies.
Understand customer concerns and present appropriate solutions to retain memberships.
Educate members on the value of their membership and available options.
Accurately document all customer interactions within the CRM.
Contact members with overdue payments via phone, email and SMS.
Assist customers in updating expired cards and payment methods.
Process payment arrangements in accordance with company policies.
Monitor ageing accounts and ensure timely follow-up.
Respond to Stripe payment disputes and chargebacks with clear, evidence-based submissions.
Investigate disputed transactions and gather supporting documentation.
Assist customers with payment failures, billing enquiries and subscription management.
Monitor payment trends and escalate recurring issues where required.
Update customer account details, contact information and payment methods.
Assist members with login, subscription and account-related enquiries.
Resolve billing questions professionally and efficiently.
Ensure customer records remain accurate and compliant.
Maintain accurate notes and records in Salesforce and other internal systems.
Follow company procedures for cancellations, refunds and account changes.
Work closely with the operations and customer service teams to resolve complex matters.
Meet daily productivity and service quality KPIs. 🎯 Requirements
Previous experience in customer service, account management or retention.
Experience responding to Stripe disputes or payment chargebacks.
Experience managing overdue accounts and payment collections.
Strong verbal and written English communication skills.
Excellent negotiation and objection-handling skills.
High attention to detail and strong organisational abilities.
Comfortable working with CRM systems such as Salesforce.
Ability to multitask in a fast-paced environment.
Professional, empathetic and solution-focused approach.
Subscription or membership-based business experience.
Experience with Stripe Billing and subscription management.
Experience in customer retention or collections.
Experience using Salesforce or similar CRM platforms. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs