Senior eBilling Analyst

RR Donnelley

Sr eBilling Analyst overseeing e-billing processes for corporate clients. Requires extensive billing experience and proficiency in e-billing software.

Posted 5/28/2026full-timeRemote • Oregon • 🇺🇸 United StatesSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
Execute accruals, budgets, and information and data requests
Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
Communicate with direct reports, manager and client on job or deadline issues
Immediately escalate operational problems or issues to Supervisor or Manager. Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
Ensure team provides outstanding service to client, while building strong customer relationships
Produce required reports on schedule
Assist the team in completing more complex jobs
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
Make sure team follows standard operating procedures
Train new employees on policies and procedures
Maintain all logs and reporting documentation as required

Requirements

What you’ll need

10 yrs of ebilling experience desired
Advanced Excel (VlookUp, Pivot Table) needed
Experience with Aderant, BillBlast, eBilling Hub needed
Experience working with clients in different time zone needed
Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance
Minimum of four years of billing experience in a law firm or professional organization required
Experience leading employees in areas of process and policy adherence and time and absence tracking
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously
Strong computer and problem-solving skills required
Familiar with procedures, software and equipment related to e-billing
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills
Attention to detail with emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions
Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
Ability to work overtime as needed during peak or critical periods
Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines
Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
disability insurance
401(k) with company match
life insurance
other voluntary supplemental insurance coverages
parental leave
adoption assistance
tuition assistance
employer/partner discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-billingExcelVlookUpPivot Tablebilling experiencedata analysisaccrualsbudgetingworkflow managementtimekeeping

Soft Skills

problem-solvingcommunicationattention to detailcustomer serviceteam collaborationleadershiporganizational skillsprofessionalismindependent decision-makingrelationship building

Certifications

Associate’s degreeBachelor’s degree