Manager – Client Services, Direct Mail Focus

RR Donnelley

. This role will focus on our largest and most complex strategic customers .

Posted 5/21/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorLead💰 $78,700 - $125,900 per yearWebsite

About the role

Key responsibilities & impact

This role will focus on our largest and most complex strategic customers
Have a high degree of customer interaction - cultivating, owning and managing client relationships at all levels in the organization
Functions as the trusted customer advisor
Responsible for the Health and retention of the account
Accountable for account revenue growth, expanding products and service offering and alternate revenue streams
Oversee Strategic Relationship staff who manage multi-channel communication projects on behalf of major customer accounts
Sets direction and priorities for RRD's service team
Lead efforts relating to strategic initiatives including continuous support model improvements and compliance to achieve contractual targets and related performance metrics
Extensive collaboration with Customers, RRD stakeholders and external print and service providers
Respond to customer requests and inquiries regarding current and future work
Resolve issues that may arise during production of customer products
Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required
Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history
Assist in the implementation and execution of products and services
Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs
Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities
Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives

Requirements

What you’ll need

Bachelor degree in discipline related to functional work or role
8 years of relevant work experience
Must be able consistently identify critical elements, variables and alternatives to develop solutions
Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments
Able to apply expertise in all the tools or applications used to complete work assignments
Able to mentor junior level team members in the use of tools and/or systems in the position
Able to explain programs policies and procedures in language that is understood by others
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted
Requires strong understanding of the impact of a message on the organization or customer

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
disability insurance
401(k) with company match
life insurance
voluntary supplemental insurance coverages
parental leave
adoption assistance
tuition assistance
employer/partner discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account revenue growthcustomer retentionstrategic initiativesproject managementsolution developmentoperating proceduressales presentationsbusiness analysisperformance metricsmulti-channel communication

Soft Skills

customer relationship managementcollaborationproblem-solvingmentoringcommunicationorganizational skillsprioritizationadaptabilityleadershipconsultative skills

Certifications

Bachelor's degree