Manager – Client Services, Retail Focus

RR Donnelley

. Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities .

Posted 5/18/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities
Respond to customer requests and inquiries regarding current and future work
Resolve issues that may arise during production of customer products.
Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required
Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history
Assist in the implementation and execution of products and services
Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs
Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities
Work with Sales Representative, Sales Management and Leadership in identifying customer needs and opportunities to secure new business.
Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives
May be involved in specific customer projects as assigned by sales management
Performs other related duties and participates in special projects as assigned
Primary agent of problem resolution and Customer Service enhancement.
Work with Customer to manage their print and communication needs
Partner with Customer to ensure all goals and objectives are met on a project-by-project basis.
Assist, maintain and manage specifications, quoting process and order entry
Assist and/or guide staff in the development of custom printing projects: including size, material, and print recommendations and researching new idea element
Assist in the facilitation of creating prototypes and development of custom print pieces
Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met
Work with vendors to ensure SLA's are met and products are received by the customer on time
Make recommendations to the customer to move print work to other sites/vendors when issues arise
Provide monthly reports on spend, internal vs. external source, number of projects.

Requirements

What you’ll need

Bachelor degree in discipline related to functional work or role with 8 years of relevant work experience
Must be able consistently identify critical elements, variables and alternatives to develop solutions
Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments
Able to apply expertise in all the tools or applications used to complete work assignments
Able to mentor junior level team members in the use of tools and/or systems in the position
Able to explain programs policies and procedures in language that is understood by others
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted
Requires strong understanding of the impact of a message on the organization or customer.

Benefits

Comp & perks

All your information will be kept confidential according to EEO guidelines.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproblem resolutionproject managementcustom printingspecifications managementorder entrycustomer compliance proceduressales product presentationsdata analysissolution development

Soft Skills

communicationorganizationprioritizationmentoringcustomer serviceconsultationleadershipadaptabilitycollaborationcritical thinking

Certifications

Bachelor's degree