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RR Donnelley

Client Service Professional

RR Donnelley

. Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting .

Posted 5/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $39,100 - $54,700 per yearWebsite

About the role

Key responsibilities & impact
  • Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting
  • Execute print/kitting/distribution orders from customers
  • Provide all necessary support to sales/customer responding to client inquiries and requests
  • Handle customer concerns/issues as needed in a timely manner
  • Engage internal and external customers to gather job requirements
  • Lead efforts to provide process documentation, workflows and job aids
  • Provide quality review of your own work and for other client care staff
  • Process orders and change notices in related systems
  • Verify composition or perform copy prep
  • Manage client inventory item maintenance in applicable systems
  • Act as a communication link between external customer and all internal departments

Requirements

What you’ll need
  • HS diploma or equivalent
  • 3+ years of relevant administrative/operational support in manufacturing operations or office environment
  • Requires excellent knowledge of functional area(s) related to the job
  • Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job
  • Excellent oral and written communication skills
  • Strong organizational skills with ability to manage deadlines and prioritize workload
  • Must be able to work weekends and holidays.

Benefits

Comp & perks
  • medical, dental, and vision coverage
  • paid time off
  • disability insurance
  • 401(k) with match
  • life insurance
  • voluntary supplemental insurance coverages
  • tuition assistance
  • maternity leave
  • adoption assistance
  • employer/partner discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
order fulfillmentprint serviceskittingdistributionprocess documentationquality reviewcopy prepinventory management
Soft Skills
customer servicecommunicationorganizational skillstime managementproblem-solving
Certifications
HS diploma