Customer Success Manager
EVPassport
Global Solutions Director – Financial Support Services
RR Donnelley
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Lead
About the role
- Take full ownership of the Financial Support Services (FSS) service line, including strategy, growth, delivery excellence, and innovation.
- Lead the development, education, and execution of the global value proposition for the FSS service line.
- Drive go-to-market strategy, sales enablement materials, and initiatives to support growth.
- Provide solution design and oversight for complex, multi-region deals.
- Guide implementation to ensure best practice deployment and optimal client outcomes.
- Establish and maintain toolkits, training resources, and benchmarking to ensure innovation and improvement are embedded in operations.
- Partner with Account Directors to foster strong client relationships, ensuring client satisfaction and alignment with business objectives.
- Support contract negotiations, risk identification, and commercial governance.
- Collaborate with Marketing and Technology teams to develop growth-oriented initiatives and enhance platform capabilities.
- Serve as a subject matter expert for client-facing presentations, Quarterly Business Reviews (QBRs), and executive-level discussions.
- Promote innovation, knowledge sharing, and effective communication across the global organization.
Requirements
- Bachelor’s degree required in finance, accounting, business, legal administration, or related field; advanced degree preferred.
- 10+ years of experience leading financial operations in a professional services environment (minimum 120 months), strong preference for law firm finance (billing, collections, accounts payable, procurement, or related functions).
- Proven track record of delivering consulting-style solutions with strategic and operational impact.
- Strong operational expertise in financial transaction services with an emphasis on law firm processes and client requirements.
- Demonstrated ability to manage outsourcing projects (onshore and offshore) and articulate associated benefits and risks.
- Experience leading teams in matrix or virtual environments, coaching talent, and managing senior-level client relationships.
- Effective change management skills in complex, global organizations.
- Strong knowledge of legal documents (MSAs, SOWs, LOIs) and ability to negotiate business terms with internal and external counsel.
- Exceptional communication and presentation skills with the ability to influence senior and executive stakeholders.
- Highly detail-oriented, decisive, and proactive problem solver.
- Proficient in eBilling software and law firm financial systems, including Aderant and Elite 3E.
- Proficient in MS Office, with advanced ability to build professional presentations (PowerPoint, Project, Visio).
