RR Donnelley

Global Solutions Director – Financial Support Services

RR Donnelley

full-time

Posted on:

Location: Ohio • 🇺🇸 United States

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Job Level

Lead

About the role

  • Take full ownership of the Financial Support Services (FSS) service line, including strategy, growth, delivery excellence, and innovation.
  • Lead the development, education, and execution of the global value proposition for the FSS service line.
  • Drive go-to-market strategy, sales enablement materials, and initiatives to support growth.
  • Provide solution design and oversight for complex, multi-region deals.
  • Guide implementation to ensure best practice deployment and optimal client outcomes.
  • Establish and maintain toolkits, training resources, and benchmarking to ensure innovation and improvement are embedded in operations.
  • Partner with Account Directors to foster strong client relationships, ensuring client satisfaction and alignment with business objectives.
  • Support contract negotiations, risk identification, and commercial governance.
  • Collaborate with Marketing and Technology teams to develop growth-oriented initiatives and enhance platform capabilities.
  • Serve as a subject matter expert for client-facing presentations, Quarterly Business Reviews (QBRs), and executive-level discussions.
  • Promote innovation, knowledge sharing, and effective communication across the global organization.

Requirements

  • Bachelor’s degree required in finance, accounting, business, legal administration, or related field; advanced degree preferred.
  • 10+ years of experience leading financial operations in a professional services environment (minimum 120 months), strong preference for law firm finance (billing, collections, accounts payable, procurement, or related functions).
  • Proven track record of delivering consulting-style solutions with strategic and operational impact.
  • Strong operational expertise in financial transaction services with an emphasis on law firm processes and client requirements.
  • Demonstrated ability to manage outsourcing projects (onshore and offshore) and articulate associated benefits and risks.
  • Experience leading teams in matrix or virtual environments, coaching talent, and managing senior-level client relationships.
  • Effective change management skills in complex, global organizations.
  • Strong knowledge of legal documents (MSAs, SOWs, LOIs) and ability to negotiate business terms with internal and external counsel.
  • Exceptional communication and presentation skills with the ability to influence senior and executive stakeholders.
  • Highly detail-oriented, decisive, and proactive problem solver.
  • Proficient in eBilling software and law firm financial systems, including Aderant and Elite 3E.
  • Proficient in MS Office, with advanced ability to build professional presentations (PowerPoint, Project, Visio).