Senior eBilling Analyst
RR Donnelley
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $33 per hour
Job Level
Senior
About the role
- Responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments.
- Responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements.
- Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests.
- Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing.
- Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process.
- Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
- Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions.
- Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system.
- Execute accruals, budgets, and information and data requests.
- Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.
- Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
- Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems.
- Train new Billing Analysts/Associates.
- Provide workflow guidance to more junior team members.
- Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities.
Requirements
- Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance.
- Strong analytical and critical thinking skills
- Minimum four years of e-billing experience in a law firm or professional organization required.
- Five years or more preferred.
- Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
- Must be a team player with strong interpersonal skills
- Superior customer service and a demonstrated ability to work in challenging and dynamic environment.
- Self-directed with a strong work ethic; capable of working independently with limited supervision.
- Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required.
- Ability to multitask and meet stringent deadlines in a fast-paced work environment.
- Excellent organizational and time-management skills.
- Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros.
- Experience working with client Document Management Systems (DMS).
- Ability to create spreadsheets, manipulate data and generate reports.
- Detail oriented with excellent organizational and time-management skills.
- Excellent verbal and written communication skills with ability to effectively present results to senior management.
- Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff.
- Ability to professionally handle matters of a sensitive nature with confidentiality.
- Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.
- Ability to work overtime as needed during peak or critical periods.
- Ability to maintain the highest level of confidentiality.
Benefits
- medical, dental, and vision coverage
- paid time off
- disability insurance
- 401(k) with company match
- life insurance
- other voluntary supplemental insurance coverages
- parental leave
- adoption assistance
- tuition assistance
- employer/partner discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
e-billingbudget projectionsdata analysisaccrualsreport generationMicrosoft ExcelDocument Management SystemsAderantElite 3Ebusiness intelligence
Soft skills
analytical skillscritical thinkinginterpersonal skillscustomer serviceself-directedorganizational skillstime-management skillscommunication skillsmultitaskingconfidentiality