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About the role
Key responsibilities & impact- Analyze issuer data and connect business information to generate actionable insights that strengthen credit origination and recovery operations;
- Monitor key portfolio performance indicators (e.g., Aging, Rollovers, Creliq, Loss) to identify patterns, opportunities, and risks; and
- Propose actions and strategies to optimize credit relationships and portfolio activation.
- Structure, document, and update data-driven Success Playbooks grounded in industry best practices and lessons learned;
- Guide and train CSMs on the practical application of playbooks with each issuer;
- Continuously monitor the results of growth and retention initiatives, documenting evidence and learnings; and
- Feed back and refine playbooks based on real performance, ensuring continuous improvement.
- Support the CSM team in interpreting indicators and preparing strategic recommendations for issuers;
- Act as a technical reference on credit origination and recovery topics and solutions.
Requirements
What you’ll need- Prior experience in analytical areas: credit, collections, recovery, and risk.
- Strong knowledge of underwriting strategy and credit metrics (credit policy) and portfolio analysis.
- Strong analytical ability, data interpretation skills, and the capacity to generate practical insights.
- Experience building reports, analyses, dashboards, or technical studies.
- Ability to structure clear, educational, and value-oriented narratives.
- Capacity to translate analyses into concrete, actionable recommendations for CSMs.
- Proficiency with data analysis and visualization tools (Power BI, Looker, Data Studio, or similar).
- Strong verbal and written communication skills, with the ability to simplify complex topics.
Benefits
Comp & perks- Contracting arrangement: PJ (contractor)
- Work model: Hybrid — 2 days per week in the office (Vila Olímpia, São Paulo) and 1 day for client visits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscredit metricsportfolio analysisunderwriting strategyreport buildingdata interpretationactionable insightsanalytical skillsrisk assessmentcredit policy
Soft Skills
communication skillsanalytical abilityeducational narrative structuringcapacity for actionable recommendationstraining and guidancecontinuous improvement mindsetstrategic thinkingproblem-solvingcollaborationadaptability