Store Manager – Branch Manager
Royal Casino DGS GmbH
full-time
Posted on:
Location Type: Office
Location: Berlin • Germany
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About the role
- You lead and develop a team of employees and shift supervisors.
- You ensure smooth day-to-day operations – from service to technical to personnel.
- You manage and develop the location with clear structures, monitor KPIs and set priorities.
- You establish active selling within the team, promote add-on sales and instill a strong sense for guest experience and sales.
- You work with modern booking and management systems (you don't need to be an IT expert, but you must be willing to learn).
- You are a point of contact for guests, employees, external partners and senior management.
- You take full responsibility.
Requirements
- Several years of experience in a leadership position (hospitality, entertainment, hotel industry, retail or comparable fields).
- A leadership style that is clear, fair and consistent – you get people to take action.
- High personal responsibility, reliability and resilience.
- Enjoyment of organization, structure and operational work.
- Confident use of booking and management systems and willingness to continuously improve them.
- Basic technical affinity: you are willing to understand systems and diagnose issues before escalating them.
- A realistic understanding of team dynamics and operational challenges.
Benefits
- Holiday and Christmas bonuses (*after 1 year of employment)
- Corporate benefits
- Gym membership (*after completion of the probationary period)
- Employee events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipclear communicationfairnessconsistencypersonal responsibilityreliabilityresilienceorganizational skillsoperational workteam dynamics understanding