Security Operations

• Workes on daily financial loss reports to identify root cause and possible resolutions
• Monitors robotic quality and ticketing processes to ensure proper flow and maximum productivity of the systems.
• Provides critical feedback to Director of Airline Partnerships for new or updated contract requirements
• Oversees the dispute and payment of airline debit memos
• Participates in special projects as assigned all related to data corrections or financial recovery.
• Quality control for all upcoming travel to ensure no customer impact caused by ticketing exceptions
• Trains and supports the teams on back-office processes

Associate Analyst – Ticketing, Tariff

Cyber Operations Analyst