Sales Assistant
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Manage the shared sales support mailbox, responding to partner queries or escalating where appropriate and handle incoming departmental phone calls.
- Provide first‑line support on product information, promotions, policies, and system navigation.
- Assist trade partners with everyday enquiries relating to portal access, registration issues, and account information.
- Deliver professional and timely responses to ensure strong partner experience.
- Support the agent onboarding process, including account creation, profile activation, and welcome communications.
- Support the issuing of required contracting and compliance documentation such as Self‑billing agreements, ATOL Agency Agreements, Commercial contracts.
- Ensure all completed documents are saved and filed accurately.
- Ensure CRM records are properly maintained with correct agency data, contacts, and communication notes.
- Support Strategic Account Managers, Business Development Managers, and Inside Sales Executives with administrative follow‑up actions.
- Assist with pulling basic reports, checking partner profiles, and updating internal documents as requested.
- Prepare meeting materials and provide on-site support for trade meetings and events held in office location.
- Support fulfilment of adhoc trade incentives and competitions.
- Manage the administration of our trade reward programme Silversea Agent Rewards including validating booking eligibility, updating claim reports, responding to general account queries and sharing analytics.
- Manage the administration of our trade loyalty program Silver Advocates including sourcing and dispatching of prizes.
- Assist with loading or updating incentive information on trade platforms when required.
- Ensure CRM records are properly maintained with correct agency data, contacts, and communication notes.
- Assist with simple data analysis tasks or extraction of reports for the sales team.
- Provide administrative support for trade events including ; Invitation creation, RSVP tracking, Database extraction.
- Assist with logistical coordination (materials preparation, registration lists, couriering collateral). In person attendance may be required to ensure smooth running.
- Support webinar and virtual training setup, including scheduling and attendee management.
- Assist in fulfilling partner collateral and brochure requests, coordinating with warehouses or suppliers as needed.
- Test new features or updates on trade tools (e.g., portal changes, system updates) under guidance from senior team members.
- Support monitoring of partner‑facing platforms to ensure accuracy of content and correct campaign visibility.
- Perform general administrative duties including filing, tracking, record maintenance, and template updates.
- Conduct simple trade or competitor research as required.
- Support internal teams with routine tasks linked to sales priorities.
Requirements
- GCSE level or higher (A‑Level or Degree desirable but not required).
- Interest in developing a career in sales, account support, or the travel industry.
- Some experience in an administrative, customer service, or support role.
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to manage multiple tasks, prioritise efficiently, and work under pressure.
- A proactive, self‑motivated team player with a willingness to learn.
Benefits
- Competitive salary and performance-based bonus.
- Career development opportunities within Royal Caribbean Group.
- Access to exclusive employee discounts and cruise privileges.
- Dynamic, international work environment with opportunities to travel.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportdata analysisreport generationdocument managementcontract complianceCRM maintenanceportal navigationaccount managementcustomer servicesales support
Soft Skills
communication skillsattention to detailtime managementprioritizationteam playerproactiveself-motivatedorganizational skillsproblem-solvingadaptability
Certifications
GCSEA-LevelDegree