Royal Caribbean Group

Director, Change Management and Communications

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Job Level

Lead

Tech Stack

PMP

About the role

  • Develop and execute the ongoing enterprise change and adoption strategy
  • Drive clear communications and proactively identify the priorities and needs of diverse sets of Royal Caribbean Group stakeholders
  • Translate complex technical changes into clear, compelling narratives
  • Partner with teams to identify communication gaps, measure engagement, and adapt content based on feedback
  • Build influence and advocacy programs
  • Proactively manage change fatigue and capability overload through targeted messaging
  • Partner with the Learning, AI and Process teams to design micro-learning and bite-sized training modules
  • Curate and publish self-service resources

Requirements

  • 15+ years of experience in leading large-scale change initiatives
  • 5+ years in a senior leadership role
  • Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams
  • Strong track record in internal engagement campaigns, ideally within transformation programs
  • Deep expertise in structured change methodologies and internal communications tools
  • Experience leading learning and enablement programs
  • Ability to navigate in complex environments with global stakeholders
  • Exceptional stakeholder management and executive presence
  • Degree in Communications, Organizational Change, Marketing, or a related field
  • Preferred certifications like CCMP, Prosci, or PMP
Benefits
  • competitive compensation & benefits package
  • excellent career development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementcommunication strategystakeholder managementinternal engagement campaignslearning and enablement programsstructured change methodologies
Soft Skills
influenceadvocacynarrative craftingadaptabilityexecutive presence
Certifications
CCMPProsciPMP