Speech Analyst
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: United States
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Tech Stack
About the role
- Analyze structured and unstructured data to guide business strategies
- Build reporting and analytical tools to allow non-technical users to self-service requests
- Build automated monitoring and alerts on top of analytical reports to identify issues
- Suggest features, technologies and process changes to reach business goals based on data
- Create and present findings to technical and non-technical audiences
- Perform cost/benefit and ROI analysis to determine prioritization
- Analysis of AI technology to determine performance, impact and shortcomings
Requirements
- 3+ years of SQL in a professional setting
- 3+ years analyzing both structured and unstructured data
- 3+ years working with natural language data in English
- 3+ years building analytics reports
- 3+ years communicating data and results to non-technical audiences
- Databricks experience preferred
- Experience with big data preferred
- Experience analyzing conversational IVR and Agent assist technologies preferred
- Experience analyzing Generative AI and LLM systems preferred
- PowerBi experience required
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata analysisanalytics reportingcost/benefit analysisROI analysisnatural language processingbig dataGenerative AILLM systemsconversational IVR
Soft Skills
communicationpresentationproblem-solvingstrategic thinkingcollaboration