Director, Engineering
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miramar • Florida • United States
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Job Level
Tech Stack
About the role
- Define the strategy and lead implementation of the technology integration of business-critical systems.
- Oversee the architecture, delivery, and operational excellence of all external system integrations that support Royal Caribbean Group’s onboard, e-commerce, and guest-facing platforms.
- Ensure that all partner technologies are seamlessly integrated, secure, scalable, and aligned with enterprise business strategy.
- Manage multi-million-dollar integration portfolios, drive cross-functional engineering execution, and lead teams of internal engineers and vendor partners to deliver high-quality, on-time, and resilient integration solutions.
- Develop and own the product strategy for the cruise reservation system’s integrations.
- Act as the key liaison with the third-party system provider, ensuring accountability, alignment on SLAs, and proactive improvements.
- Produce roadmaps, define strategy, and solutions to complex integration problems.
- Maintain product vision and roadmap, keeping stakeholders up to date on the deliverables and timelines.
- Create and maintain system documentation for solution design, domain technologies.
Requirements
- Bachelor’s degree in information technology, Computer Information Systems, or related field
- 10+ years of experience in IT operations, Engineering, or technology leadership roles, preferably in the travel, hospitality, or cruise industry.
- Ability to take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams
- Evidence of effective communication and relationship skills, especially the ability to articulate advanced technical topics to both technical and non-technical staff
- Ability to work with a limited set of requirements
- Proven success in managing enterprise-scale, customer-facing platforms, particularly those hosted or managed by third parties.
- Strong knowledge of ITIL or similar frameworks for production support.
- Experience with cloud infrastructure, APIs, data flow, and integration best practices.
- Experience with tools like ServiceNow, Jira, and monitoring platforms.
- Strong understanding of service-level management and contractual agreements.
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology integrationsystem architectureintegration solutionscloud infrastructureAPIsdata flowITILproduction supportintegration best practicesenterprise-scale platforms
Soft Skills
leadershipcommunication skillsrelationship managementcollaborationresponsibilityengagementproblem-solvingstakeholder managementaccountabilitystrategic thinking