Lead Data Analyst
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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Job Level
About the role
- Lead analysis of operational, guest experience, and revenue trends; provide actionable insights and executive-ready recommendations.
- Develop and maintain forecasting models, KPI frameworks, dashboards, and advanced analytical solutions to support data-driven decision making.
- Conduct deep-dive and ad hoc analyses to identify root causes, quantify business impact, and uncover improvement opportunities.
- Supervise and mentor analysts, overseeing project prioritization, workload distribution, and quality of deliverables.
- Design and maintain SQL queries, datasets, ETL processes, and Power BI dashboards aligned to business needs.
- Ensure data accuracy, governance, and integrity across reporting systems.
- Monitor forecasting accuracy, staffing performance, and revenue correlations in partnership with operational teams.
- Analyze financial performance indicators and support operational processes impacting revenue and guest experience.
- Lead end-to-end analytics projects from requirements gathering through deployment and adoption.
- Collaborate cross-functionally with Analytics, IT, Operations, and business stakeholders.
- Drive automation, reporting enhancements, and continuous improvement initiatives to modernize analytics capabilities.
- Define and evolve performance metrics aligned to strategic business objectives.
Requirements
- Bachelor’s degree required; MBA or Master’s preferred
- 5–8 years of experience in analytics, business analysis, or related field
- Experience in call center or operations analytics preferred
- Advanced SQL (Oracle, PL/SQL, Spark SQL preferred)
- Advanced Power BI (Tableau or Looker acceptable)
- Strong Excel, financial modeling, and statistical analysis skills
- Demonstrated experience leading projects and mentoring team members
- Strong executive communication and problem-solving capabilities
Benefits
- competitive compensation and benefits package
- excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLETLPower BIfinancial modelingstatistical analysisKPI frameworksforecasting modelsdata governancedata integrityautomation
Soft Skills
leadershipmentoringcommunicationproblem-solvingcollaborationproject managementanalytical thinkingdecision makingworkload distributioncontinuous improvement
Certifications
Bachelor's degreeMBAMaster's degree