Royal Caribbean Group

Senior Analyst, Experience Development

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Job Level

Senior

About the role

  • Support the execution of guest experience initiatives, shaping the future of Celebrity Cruises
  • Transform product vision into high-quality, guest-centric journeys
  • Partner with cross-functional teams to define and deliver innovative concepts across ships and/or destinations
  • Ensure every sensory touchpoint is seamless, intuitive, and aligned with the brand’s promise
  • Craft detailed presentations and develop compelling cases to influence critical decisions
  • Champion the guest experience in all they do

Requirements

  • Minimum 2 to 3 years in a product, design, marketing, or other similar role
  • Bachelor’s degree required, Master’s degree a plus
  • Experience working with Architects/Designers/Creative & Innovation Consultants a plus
  • Experience in the travel industry a plus
  • Proven track record of success in fast-paced environment with demanding timelines
  • Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction
  • Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company
  • Ability to assemble, lead and influence cross-functional teams to execute against a vision
  • Ability to craft and tell a compelling and influential story for partners and collaborators
  • Ability to document and package detailed operational requirements and experiences
  • Obsessive attention to detail and follow-through – every detail matters
  • Ability to find answers and propose initiative and solutions on your own – a self-starter
  • Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships
  • Ability to solve creative problems and drive ideas into action, with a positive outlook and willingness to take personal initiative
  • Ability to travel up to 20-30% of the time
Benefits
  • Competitive compensation
  • Excellent career development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designmarketingproject leadershipoperational requirements documentationguest experience initiativespresentation developmentconcept innovation
Soft Skills
communicationcollaborationattention to detailproblem-solvinginfluencingself-starterstorytellingrelationship buildinginitiativecreativity
Certifications
Bachelor's degreeMaster's degree