Royal Caribbean Group

Call Center Advocate, Global Guest Experience

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: United States

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About the role

  • Responsible for receiving inquiries and complaints from guests or travel agents via e-mail, phone, and chat determining nature of problem, providing appropriate response and entering relevant data in department database.
  • Responsible for effectively communicating with all relevant shipboard and shore side departments, as well as external vendors, and providing appropriate follow-up and updates.
  • Responsible for taking ownership of all guest concerns and ensuring full resolution within departmental timelines. Handles situations which may require adaptation of response, extensive research and advanced problem-solving according to the guest response.
  • Responsible for keeping up with any new policies and updates for the following markets: USA, UK, AUS & SGP.

Requirements

  • Bachelor’s degree (BA) preferred; or two to three years’ customer service experience; or equivalent combination of education and experience.
  • Good administration and computer skills, especially MS Word, Windows and Excel knowledge required
  • 40 wpm typing required.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicedata entryproblem-solvingadministrationtyping
Soft skills
communicationadaptabilityownershipfollow-upresearch
Certifications
Bachelor’s degree