Coordinator, Account Collections
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miramar • Florida • United States
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About the role
- Respond to credit card companies regarding cardholder disputes and chargebacks
- Perform collection efforts on receivables arising from unpaid cruise reservations and onboard folios
- Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation
- Respond to credit card companies, travel agents, and passengers both in writing and orally
- Maintain organized case files for future reference, follow-up, and support
- Pursue collections with travel agents and passengers for receivables related to unpaid balances
- Work closely with front-line agents and other departments to support collection efforts
- Work with outside collection agencies and internal Legal Department on collections
Requirements
- Associate degree (A.A.) or equivalent from a two-year college or technical school
- Two to four years related experience and/or training
- Experience with AS400 environment and JD Edwards or similar accounting system
- Proficient in Microsoft Office applications such as Word, Excel, and Outlook
- Excellent interpersonal, written, and oral communication skills
- Ability to meet daily, weekly, and monthly deadlines
- Ability to function in a high-volume environment
- Knowledge of cruise industry
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionscredit card dispute resolutionchargeback managementdocumentation compilationcase file organizationAS400JD EdwardsMicrosoft OfficeExcelWord
Soft skills
interpersonal communicationwritten communicationoral communicationdeadline managementorganizational skillsability to work in high-volume environment
Certifications
Associate degree