Coordinator, Account Collections
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miramar • Florida • United States
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About the role
- Respond to credit card companies regarding cardholder disputes and chargebacks
- Perform collection efforts on receivables arising from unpaid cruise reservations and onboard folios
- Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation
- Respond to credit card companies, travel agents, and passengers both in writing and orally
- Maintain organized case files for future reference, follow-up, and support
- Pursue collections with travel agents and passengers for receivables related to unpaid balances
- Work closely with front-line agents and other departments to support collection efforts
- Work with outside collection agencies and internal Legal Department on collections
Requirements
- Associate degree (A.A.) or equivalent from a two-year college or technical school
- Two to four years related experience and/or training
- Experience with AS400 environment and JD Edwards or similar accounting system
- Proficient in Microsoft Office applications such as Word, Excel, and Outlook
- Excellent interpersonal, written, and oral communication skills
- Ability to meet daily, weekly, and monthly deadlines
- Ability to function in a high-volume environment
- Knowledge of cruise industry
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionscredit card dispute resolutionchargeback managementdocumentation compilationcase file organizationAS400JD EdwardsMicrosoft OfficeExcelWord
Soft Skills
interpersonal communicationwritten communicationoral communicationdeadline managementorganizational skillsability to work in high-volume environment
Certifications
Associate degree