Cruise Consultant, Outbound Sales
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Sell Silversea cruises and related shore side products and services, using outbound consumer contacts.
- Maintain contact with all clients to ensure high levels of client satisfaction and optimize long-term customer value.
- Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
- Meet assigned monthly, quarterly, and annual targets.
- Manage a high volume sales-focused workload, meet productivity goals, and optimize the selling process through pro-active customer contact.
- Communicate and interact effectively with decision makers, at all levels internally and externally.
- Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.
- Sell consultatively, using active listening skills, and make recommendations to prospects and clients.
- Help to develop a database of qualified leads and inquiries through referrals, direct mail, and email.
- Quickly apply new skills and multi-task to achieve peak levels of performance.
- Assist in departmental sales efforts to move soft sailings and last minute inventory.
- Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes.
- Adhere to all company policies, procedures and business ethics codes.
- Other duties as assigned by supervisor.
Requirements
- Demonstrate ability to interact and cooperate with all company employees
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
- Proactively establish and maintain effective working team relationships with all support departments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client satisfactiontechnical selling skillseffective communicationactive listeningproblem solvingcollaborationtrust buildinginnovationexecutionintegrity