Inbound Sales Agent
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Sell Silversea cruises and related shore side products and services, using inbound consumer contacts.
- Effectively evaluate guest needs and identify products that best fit the guests needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations.
- Servicing existing reservations according to guest requests and in accordance with existing business rules.
- Meet assigned monthly, quarterly, and annual targets.
- Manage a high volume workload, meet goals assigned by management, and optimize the selling process through a scripted Sales Process.
- Communicate and interact effectively with decision makers, at all levels internally and externally.
- Maximize all opportunities in the process of closing a sale; service existing cruise bookings booked direct, and exercise upsell opportunities throughout the life of the customer relationship.
- Sell consultatively, using active listening skills, and make recommendations to prospects and clients.
- Quickly apply new skills and multi-task to achieve peak levels of performance.
- Responsible for correctly capturing pertinent information and payments during all interactions with guests, utilizing company-supported technology tools and processes.
- In cases where Sales opportunities are not closed, providing all necessary information to pass along to ensure we are maximizing the company’s marketing return on investment (ROI).
- Adhere to all company policies, procedures and business ethics codes.
- Performs other duties as required.
Requirements
- Demonstrate ability to interact and cooperate with all company employees.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
- Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
- Computer knowledge and skills required.
- Must adhere to assigned schedule and all applicable PC objectives and goals.
- Proactively establish and maintain effective working team relationships with all support departments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
active listeningcommunicationcollaborationproblem solvingtrust buildingcustomer focusinnovationexecutionintegrityrelationship management