Lead, Guest Communications
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manages and executes the Everbridge/Blastfax, Crossmedia, and Batchlist communication systems for both domestic and international guest communications for all situations that require immediate and timely data uploading and distribution
- Conducts research and creates and/or produces ad hoc reports to support projects assigned by various levels of management
- Creates standardized reporting formats to track operational trends and team/individual performance
- Summarizes trends and relations through graphs, pivots, schedules and memorandums
- Analyzes data, considers available solutions or alternate methods of proceeding and prepares recommendations for implementation of new reporting, policies, procedures, and processes
- Requires on-call hours after normal work hours.
- Performs other duties as required.
Requirements
- Bachelor’s degree (B.A.) from a four-year college or university preferred
- Associates degree in a related discipline plus 2-4 years related experience and/or training required, or equivalent combination of education and direct industry experience
- Previous cruise line or travel industry experience preferred
Benefits
- competitive compensation and benefits package
- excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreport creationtrend analysisdata uploadingdata distributionreporting formatspolicy implementationprocedure development
Soft skills
communicationorganizational skillsresearch skillsproblem-solvingtime management