Royal Caribbean Group

Manager, Strategy and Analytics

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

SQLTableau

About the role

  • drive loyalty strategy through data-driven insights
  • build dashboards, testing and planning pilots to inform Loyalty and Targeted Offers strategy
  • track and measure program performance
  • develop KPIs with the business team to drive performance
  • isolate trends and predict guest behavior through data
  • assist in providing competitive analysis and monitoring
  • manage complex projects in a timely and accurate manner
  • communicate effectively to align Loyalty and Business Intelligence priorities and objectives
  • partner with Data Science to guide design and implementation of advanced predictive models
  • own performance measurement framework for Co-Brand credit card program
  • drive innovation through ideation, definition, and evaluation of Loyalty program pilots
  • deliver timely, actionable insights through ad hoc data analysis
  • manage end-to-end Targeted offers campaign lifecycle
  • forecast booking volume and campaign impact using historical data
  • build and maintain backlog of testable campaign concepts
  • oversee development and maintenance of Power BI dashboards and SQL-based data pipelines
  • serve as key contributor in Targeted Offer planning forums

Requirements

  • 8+ years of work experience required
  • experience performing either strategic digital analysis, financial analysis, or business intelligence/marketing analytics highly preferred
  • experience in travel/leisure hospitality is preferred
  • bachelor’s degree in Economics, Business, Finance, Analytics, Computer Science, Mathematics, or similar
  • MBA or relevant master’s degree preferred
  • passionate about economic, business, analytics, loyalty & financial concepts
  • in depth understanding of data structure with the ability to use SQL or coding language to answer complex business questions
  • able to communicate effectively with all levels of management and partners, including Chief Marketing Officer and executive leadership team
  • qualified in developing and delivering high quality, clear and concise analytics and presentations to Marketing Leadership
  • able to build data visualizations and dashboards using tools such as Power BI and Tableau
  • experience in building models and business cases to forecast outcomes and financial impact of program changes.
Benefits
  • competitive compensation and benefits package
  • excellent career development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysispredictive modelingKPI developmentSQLdata visualizationfinancial analysisbusiness intelligencecampaign managementstatistical analysisprogram performance measurement
Soft skills
communicationproject managementstrategic thinkingcollaborationinnovationanalytical thinkingproblem-solvingpresentation skillsleadershiptime management
Certifications
MBAbachelor's degree in Economicsbachelor's degree in Businessbachelor's degree in Financebachelor's degree in Analyticsbachelor's degree in Computer Sciencebachelor's degree in Mathematics