Specialist, Shared HR Services – Strategy Travel
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for all aspects of accommodating crew movement based on operational needs.
- Performs failure analysis, problem resolution and process optimization to ensure crew travel continuously evolves to meet quality and efficiency expectations.
- Full understanding of marine airline contracts, as it pertains to pricing, routing, ticketing time limits, and penalty fees.
- Analyzes and determines best itineraries and fares while remaining within travel policy.
- Exercises independent judgment to optimize routing and cost avoidance decisions.
- Assists crewmembers with itineraries by monitoring flight irregularities while in route to/from ship.
- Independently researches and resolves situations requiring extensive oversight and diligence for the complicated roles and routing of the itineraries.
- Manage and update internal customers’ travel preferences as to customize their business and leisure travel.
- Includes serving as travel agent to senior level shipboard employees’ booking air, car, hotel, personal and family travel.
- Book and ticket travel requests from E1 and maintain the metric levels required.
- Performs failure analysis and independently executes problem resolution as a result of monitoring and correcting errors that may cause exceptions with data integrity of the application and profile of the customers.
- Oversee refunds, cancellations, schedule changes and queues.
- Manage costs and related decisions, remaining within company guidelines, while providing accommodation to all crew members traveling on duty or personal travel.
- Re-shop booked and ticketed itineraries, seeking continuous savings potential for the PNR and customer satisfaction.
- Provide solutions for customers travel concerns.
- Is the liaison between the company and airlines.
Requirements
- BS degree from an accredited college/university in a related field and/or previous directly related professional level experience in one or more of the following functions: workforce scheduling, logistics services, travel.
- Minimum 5 years travel agency or industry experience.
- Must have airline systems experience, specifically Sabre, as well as Microsoft Word, Excel and AS/400.
- Ability to work nights and weekends as needed is required.
- Extensive knowledge of geography to fulfill intricate international itineraries.
- Demonstrated ability to manage travel policy.
- Excellent skills in the following areas: follow-up, organization, analytical, flexibility, customer service, negotiating.
- Excellent interpersonal skills to include both verbal and written.
- Team player with the desire and capability to step in as needed to ensure the achievement of the department’s goals.
- Understanding of all airline contracts including AirSea fares and marine contracted fares.
- Extensive knowledge and applicability of international visa requirements.
- Must be detail oriented and possess problem solving skills.
- Ability to work independently, self-motivated, think outside the box, and demonstrate strategic problem-solving skills.
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
failure analysisproblem resolutionprocess optimizationitinerary analysiscost avoidancetravel policy managementdata integrityrefund managementcancellation managementinternational visa requirements
Soft skills
organizationanalytical skillscustomer servicenegotiatinginterpersonal skillsflexibilityteam playerdetail orientedself-motivatedstrategic problem-solving
Certifications
BS degree in related field