Sales

• Provide leadership to team members by actively supporting departmental strategies that result in goal achievement.
• Develop team performance through development and support of strategies based on sales effectiveness and outstanding customer service.
• Monitors performance and provides individual performance feedback through coaching, goal setting, and creating a supportive, sales-oriented environment.
• Analyze daily Power BI and other call center reporting to manage overall team performance, including but not limited to QA, AHT, CSAT scores, and Call Avoidance behaviors.
• Reports team statistics and performance to Consumer Outreach managers and AVP.
• Works with Consumer Outreach Operations team to ensure that department staffing levels and daily revenue reporting are met.
• Develops solid working relationships with internal departments such as Revenue, Shore Excursions, Shipboard Event Coordinators, etc. to be sure that additional revenue opportunities are handled appropriately and in a timely fashion.
• Ability to develop action plans to address performance deficiencies.
• Ability to target relevant specific, observable, measurable behaviors.
• Conducts training sessions for team members as required, both senior agents and new agents in transition, and ensuring the successful adoption of new information.
• Adheres to quality standards and performance metrics and fair human resources management.
• Achieves goals/objectives for all business areas pertaining their team by effectively coaching on best practices while improving agents’ overall performance.
• Works in support of a 7 days a week business operation and provide guidance and leadership during full hours of operation.
• Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management.
• Ability to communicate in a clear, concise, understandable manner, listen attentively to others, understand material, and provide instructions to team members.
• Actively participate in the acquisition of new team members through the hiring process.

Inbound Sales Supervisor

Account Executive

Territory Sales Manager

Territory Sales Manager

Mortgage Retail Sales Consultant – SAFE

Temporary Sales Associate