Product Manager

• Provide ongoing support for the strategic direction of the product/experience
• Ensure alignment between all stakeholders and partners throughout the product development process
• Work with Consumer Insights on ways to bring forward the voice of the consumer and deliver products that resonate with guests
• Partner and collaborate closely with key stakeholders from the various departments across the organization to adapt and evolve the strategy as necessary
• Provide day-to-day product vision and support for all partners and stakeholders ensuring that the products being created for Royal Caribbean International are viable, feasible and desirable for our guests
• Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue
• Lead aspects of design and execution to continually enhance our products
• Create stories (in the form of presentations) outlining the product direction to help partners and stakeholders stay aligned and focused on the key priorities
• Help partners prioritize appropriately to ensure that final delivery of the product realizes our strategic vision and brings to life the desired experience for our guests
• Communicate changes, updates in direction or priority shifts to cross functional teams while keeping Product Managers up to speed on progress
• Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision
• Create startup plans and training materials to ensure each concept/experience is flawlessly executed
• Work closely with Newbuild and other architectural/design/construction partners to ensure physical products meet brand expectations
• Leverage data from Insights & Analytics to help inform development of the product
• Maintain and share our Royal Caribbean International “experience DNA” so that the product development standards, practices and experience design guidelines are consistent across all products, projects and teams
• Share experience guidelines to ensure Creative Agencies, Operations and Newbuild teams have the needed information to design and build venues that deliver against our desired guest experience
• Work in close collaboration with the Project Management Office and Newbuild to ensure all gates, milestones, goals and timelines are being tracked as necessary to meet the proper design quality standards while ensuring the aspiration for each product is delivered.
• Manage to our short and long-term goals along complex timelines and deliverables

Product Owner, Product Development

Product Owner, Product Development – Royal Caribbean Ship Portfolio