Royal Caribbean Group

Manager, Fraud Investigations

Royal Caribbean Group

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

Tableau

About the role

  • Build and operationalize the fraud investigation team, including hiring, onboarding, and training staff.
  • Establish policies, workflows, and procedures for fraud prevention and investigation.
  • Define team goals, objectives, and KPIs to measure performance and success.
  • Develop and execute a comprehensive fraud prevention strategy that addresses current and emerging threats.
  • Partner with internal and external stakeholders to enhance fraud detection and mitigation efforts.
  • Lead the evaluation and implementation of fraud detection tools and technologies.
  • Develop and maintain KPIs for fraud prevention, investigation, and resolution.
  • Analyze fraud trends and performance metrics, providing actionable insights to executive leadership.
  • Prepare and deliver reports, presentations, and recommendations to senior management.
  • Ensure compliance with laws and regulations, including FCRA, GLBA, PCI DSS, and AML requirements.
  • Monitor industry trends, emerging fraud schemes, and regulatory changes to proactively mitigate risks.
  • Create a culture of accountability, collaboration, and innovation within the team.
  • Provide ongoing coaching, training, and development opportunities for team members.
  • Lead team meetings, performance reviews, and professional development initiatives.
  • Evaluate and oversee relationships with third-party fraud detection vendors and partners.
  • Lead the response to significant fraud incidents, including escalation and coordination with law enforcement and external stakeholders.

Requirements

  • Bachelor’s degree in a relevant field (e.g., Finance, Business, Criminal Justice, Law Enforcement) or equivalent experience.
  • 7+ years of experience in credit card fraud investigation, financial crimes, law enforcement, or a related field.
  • 5+ years of leadership experience , including building or managing teams.
  • Strong knowledge of fraud detection tools, technologies, and methodologies.
  • Familiarity with regulatory frameworks (e.g., PCI DSS, FCRA, GLBA, FFIEC, AML/BSA).
  • Advanced analytical, investigative, and problem-solving skills , with experience conducting criminal or financial investigations.
  • Law enforcement background with experience in fraud investigations, white-collar crime, cybercrime, or financial crimes preferred.
  • Excellent communication and presentation skills , with the ability to present to executive leadership.
  • Experience in data analysis and reporting tools (e.g., Tableau, Power BI).
Benefits
  • Competitive compensation & benefits package
  • Excellent career development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fraud investigationfraud prevention strategydata analysisfinancial investigationsanalytical skillsproblem-solving skillsinvestigative skillsperformance metricsKPI developmentteam management
Soft skills
leadershipcommunication skillspresentation skillscoachingcollaborationaccountabilityinnovationtrainingrelationship managementteam building