Director, Business Process Optimization
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Develop and implement a comprehensive business process optimization strategy aligned with department strategy, fostering a culture of continuous improvement and operational excellence.
- Lead assessments of existing workflows, systems, and processes through mapping, gap analysis, and benchmarking to identify opportunities for streamlining, automation, and value creation.
- Champion the use of Lean Six Sigma and other proven consulting methodologies to standardize, optimize, and sustain process improvements across functions.
- Build, mentor, and lead a high-performing team of process improvement professionals. Provide guidance, coaching, and support to ensure successful project delivery and professional growth.
- Define project scope, objectives, and deliverables in collaboration with stakeholders. Oversee change management initiatives to ensure smooth adoption and organizational alignment.
- Collaborate with systems team to leverage technology and automation solutions for process optimization.
- Establish and monitor KPIs to evaluate the success of process initiatives, identify areas for further improvement, and quantify benefits realized.
- Stay abreast of emerging trends, tools, and best practices in business process optimization to continually elevate organizational capabilities.
Requirements
- Bachelor’s degree in Business Administration, Engineering, or related field; Master’s preferred.
- Proven experience in business process optimization, including consulting engagements across industries.
- Strong understanding of Lean Six Sigma, Agile, and other process improvement methodologies.
- Demonstrated success in leading consulting-style projects, including stakeholder facilitation, time studies, and solution testing.
- Excellent analytical, problem-solving, and strategic thinking skills.
- Experience managing cross-functional teams and driving organizational transformation.
- Proficient in process mapping, workflow analysis, and automation technologies.
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process optimizationLean Six SigmaAgileprocess mappingworkflow analysisautomation technologiesgap analysisbenchmarkingKPI monitoringchange management
Soft skills
leadershipmentoringcoachinganalytical skillsproblem-solvingstrategic thinkingcollaborationcommunicationproject managementorganizational transformation