Analyst

• Act as primary point of contact on dual-branded customer experience program, managing adding new users, leading program training across the organization, reporting on overall program health, and identifying relevant trends that will inform and inspire future customer experience management.
• Responsible for supporting insights team, assisting in preparation and creation of stimulus, logistics and planning of fieldwork, coordination and execution of qualitative and quantitative research studies.
• Support internal custom requests and business questions by analyzing large data sets and distilling findings into actionable insights for broader organization.
• Be a key contributor to all aspects of consumer insights reporting and analysis, ensuring timeliness, completeness and accuracy of reporting.
• Continuously refining based on feedback and evolving business objectives.
• Manage centralization and organization of existing research materials.
• Maintain project timelines and deliverables, preparing materials and managing presentation logistics with team lead.
• In all cases, take responsibility for creating deliverables of high quality.
• Perform other duties as required.

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