Customer Service Coordinator

Royal BAM Group

Customer Service Coordinator at BAM Site Solutions ensuring efficient service and customer satisfaction. Handling queries and processing transactions efficiently.

Posted 5/9/2026full-timeWellingborough • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
Developing a good working knowledge of our product range through training and continuous development.
Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
Ensuring prompt response to enquiries and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers.
Associated administrative tasks to support the overall Customer Service team and Site Solutions Hub.

Requirements

What you’ll need

GCSEs in English and Mathematics (or equivalent)
Previous hire industry experience and knowledge (Preferred but not essential)
Strong communication skills, both written and verbal
Keen attention to detail, ensuring accuracy and good numeracy skills
Good IT skills, with proficiency in Microsoft Office (Excel in particular)

Benefits

Comp & perks

contributory pension
BUPA
life assurance
25 days holiday (increases with length of service)
holiday purchase scheme
gym subsidy
BAM social club membership
flexible working policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GCSEs in EnglishGCSEs in Mathematicsnumeracy skillsproduct knowledgeadministrative tasks

Soft Skills

strong communication skillsattention to detailcustomer experience focus