Technology Operations Supervisor
Roy Hill
contract
Posted on:
Location Type: Office
Location: Perth • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNowSwift
About the role
- Provide leadership for TOC analysts and ensure 24/7 coverage for monitoring, incident response, and operational support.
- Lead with an operational mindset, ensuring swift, decisive action in response to incidents that impact production or safety.
- Provide guidance, coaching, and support to team members, ensuring high performance and adherence to procedures.
- Act as Major Incident Manager (central point of contact) for technology-related incidents, driving rapid resolution under time ‑ critical conditions.
- Forge strong relationships through collaborative and transparent engagement with stakeholders, to provide timely updates on incidents and increase effectiveness of TOC to minimise service interruption occurrences.
- Lead & Develop TOC 24x7 to ensure proactive service monitoring and response to support high availability and performance of critical operational technology.
- Ensure all activities are performed in line with Hancock Iron Ore technology processes, safety standards, and compliance requirements.
- Maintain accurate records in ServiceNow.
- Identify opportunities and improvement initiatives for Technology processes, tools, and TOC performance.
- Provide feedback and contribute to the development and refinement of operational procedures.
- Drive a culture of continuous process improvement, ensuring the TOC evolves to meet changing business and technology needs.
Requirements
- Proven operational background in mining, or other mission ‑ critical environments.
- Demonstrated ability to work with operational urgency, making sound decisions under pressure.
- Experience in leading and developing a technical team including overseeing people performance.
- Experience working with Service Management and ITSM Tools
- Experience in mining software solutions
- Experience in Remote Technology Operations
Benefits
- Free on-site parking at remote operational centre (ROC)
- Modern spacious office with break-out facilities
- In-house café providing variety of hot & cold food options and barista coffee
- Flexi Leave available to all Perth based office staff
- Flexible working hours outside of core business hours
- Active social club with community events and activities for employees
- Lifestyle, Learning and Recreation initiative which provide events for your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident responseoperational supportservice monitoringprocess improvementperformance managementtechnology processescompliance requirementsmining software solutionsremote technology operations
Soft skills
leadershipcoachingcollaborationcommunicationdecision making under pressurestakeholder engagementteam developmentoperational mindset