Roy Hill

Operations

• Provide leadership for TOC analysts and ensure 24/7 coverage for monitoring, incident response, and operational support.
• Lead with an operational mindset, ensuring swift, decisive action in response to incidents that impact production or safety.
• Provide guidance, coaching, and support to team members, ensuring high performance and adherence to procedures.
• Act as Major Incident Manager (central point of contact) for technology-related incidents, driving rapid resolution under time ‑ critical conditions.
• Forge strong relationships through collaborative and transparent engagement with stakeholders, to provide timely updates on incidents and increase effectiveness of TOC to minimise service interruption occurrences.
• Lead & Develop TOC 24x7 to ensure proactive service monitoring and response to support high availability and performance of critical operational technology.
• Ensure all activities are performed in line with Hancock Iron Ore technology processes, safety standards, and compliance requirements.
• Maintain accurate records in ServiceNow.
• Identify opportunities and improvement initiatives for Technology processes, tools, and TOC performance.
• Provide feedback and contribute to the development and refinement of operational procedures.
• Drive a culture of continuous process improvement, ensuring the TOC evolves to meet changing business and technology needs.

Technology Operations Supervisor