Rove Concepts

Customer Success Specialist

Rove Concepts

contract

Posted on:

Location Type: Remote

Location: Taiwan

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About the role

  • Act as the bridge between sales platforms and our 3PL warehouse team
  • Ensure customer merchandise (CM) orders are fulfilled within the same day
  • Coordinate swatch orders between internal teams and the 3PL warehouse
  • Handle customer claims with empathy and professionalism
  • Assess claim details, document insights, and determine appropriate resolutions
  • Join occasional trips to the warehouse or showroom to assist with product testing or customer visits

Requirements

  • Experience in customer success, customer service, operations, or logistics coordination
  • Strong communication skills and problem-solving mindset
  • Comfortable working with cross-functional and external partners (sales platforms, 3PL teams)
  • Bilingual in Mandarin & English is a strong plus
  • Open to candidates with foreign or international backgrounds
  • Organized, detail-oriented, and able to manage daily operational tasks independently
Benefits
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Soft Skills
communication skillsproblem-solving mindsetempathyprofessionalismorganizational skillsdetail-orientedindependent management