RouteGenie

Manager

• Own the end-to-end implementation process, from kickoff through customer go-live, ensuring smooth adoption and measurable outcomes.
• Design and deploy automation tools, templates, and playbooks that streamline onboarding for high-volume growth customers.
• Collaborate with Product and Engineering to influence features that improve implementation efficiency and customer experience.
• Partner with Customer Success to ensure seamless handoff and continuity of customer outcomes.
• Continuously analyze and improve implementation metrics (time-to-value, activation, satisfaction).
• Build repeatable processes and training content (e-learning, in-app guides, knowledge base) that empower customers and internal teams.
• Act as a voice of the customer, feeding implementation challenges and insights into product roadmaps.
• Travel up to 40% to Buffalo NY and/or client locations.

Manager – Implementation & Customer Enablement