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About the role
Key responsibilities & impact- Manage a portfolio of ~100 commercial accounts (primarily mid-market), ensuring retention and satisfaction.
- Lead renewal negotiations and secure long-term customer partnerships.
- Spot and drive upsell and cross-sell opportunities to increase customer value.
- Act as the main point of contact, coordinating with Customer Experience for smooth adoption and issue resolution.
- Deliver regular business reviews, showcasing value realized and future growth opportunities.
- Share actionable insights with Product and Sales to shape improvements.
- Track account health, usage, and expansion pipeline using CRM and data tools.
Requirements
What you’ll need- 2–4 years in Account Management, Customer Success, or B2B SaaS Sales.
- Skilled in relationship management and negotiations, with a track record of hitting retention and expansion targets.
- Strong communicator and presenter in English.
- Comfortable working with CRM tools (Salesforce or similar) and data-driven decision-making.
- Bonus points if you:
- Know Intelligent Document Processing, automation, or related SaaS spaces.
- Speak additional European languages.
- Understand APIs or Rossum’s ecosystem.
Benefits
Comp & perks- Work-Life Harmony: Hybrid work model with flexible hours—find the balance that works best for you.
- Time Off: 5 weeks of vacation plus 5 sick/personal days.
- Family Support: Extra 2 weeks of paternity leave.
- Growth: Personal development, education, and language courses.
- Tech: High-end tech (MacBook, keyboard, mouse…).
- Community: Team offsites, regular meetups, and a MultiSport card.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer SuccessB2B SaaS SalesRelationship ManagementNegotiationsData-Driven Decision-MakingIntelligent Document ProcessingAutomationAPIs
Soft Skills
CommunicationPresentationCustomer RetentionCustomer SatisfactionProblem Solving
