Rossum

Technical Account Manager

Rossum

full-time

Posted on:

Location Type: Remote

Location: Poland

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Tech Stack

PythonSQL

About the role

  • Act as the primary technical point of contact for assigned enterprise customers.
  • Design and implement custom document workflows using Rossum’s configuration tools and extensions.
  • Advise customers on API integrations and best practices for connecting Rossum to internal systems.
  • Troubleshoot and resolve technical issues, advocating for customers’ needs.
  • Coordinate with cross-functional teams during complex solution delivery.
  • Deliver training and create documentation to ensure customer adoption and success.
  • Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.
  • Relay product feedback to our Product & Engineering teams.

Requirements

  • 5+ years in customer-facing technical roles, ideally in B2B SaaS.
  • Strong track record in solving technical challenges and driving customer success.
  • Experience in Business Process Mapping and Technical Requirements Gathering.
  • Hands-on skills with APIs, JSON, web applications, and system integrations.
  • Excellent communication and enterprise stakeholder management skills.
  • Adaptable, quick to learn, and highly collaborative.
  • Bonus points for Git, SQL, Python, or experience in a scale-up environment.
Benefits
  • Min. 5 weeks of vacation.
  • 5 sick days.
  • Extra 2 weeks of paternity leave
  • Stock options (ESOP) – share in Rossum’s long-term success.
  • Budget for personal development, education, and language courses.
  • High-end tech (MacBook, external monitor, keyboard of your choice).
  • Team offsites, regular meetups, and a friendly, ambitious team
  • Other statutory benefits in Poland
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsJSONweb applicationssystem integrationsBusiness Process MappingTechnical Requirements GatheringGitSQLPython
Soft Skills
customer successproblem solvingcommunicationstakeholder managementadaptabilitycollaboration