Customer Service Representative
ROSE Bikes
full-time
Posted on:
Location Type: Hybrid
Location: Bocholt • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You will gain in-depth insight into our service processes
- Together with your colleagues, you will develop conflict resolution strategies to meet our service levels
- You will inform German and non-German-speaking customers about their current concerns and processes via our communication channels
- You will record customer orders and handle customer complaints
- You will have contact with customers by phone and in writing
- You will take responsibility for each individual process
- You will participate in internal and external training
Requirements
- Enjoyment and enthusiasm for the bike and outdoor industries
- Resilience, team orientation, and the ability to work independently
- Strong service and customer orientation
- Excellent written and spoken German
- Good written and spoken Dutch
- Confident user of MS Office applications
- Completed commercial vocational training or several years of relevant professional experience
Benefits
- Work in an open, passionate team that loves what it does
- A role in a steadily growing, future-oriented industry
- Flat hierarchies in an expanding family-owned company
- Flexible working hours
- Annual employee events
- Employer contribution to the company pension plan
- Attractive staff discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceconflict resolutionorder handlingcomplaint managementcommercial vocational trainingprofessional experience
Soft skills
resilienceteam orientationindependenceservice orientationcommunication