ROR

Account Director

ROR

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $80,000 - $95,000 per year

Job Level

Lead

About the role

  • Client Ownership & Partnership
  • Own client relationships, satisfaction, and performance outcomes across a defined portfolio of accounts.
  • Serve as the primary strategic advisor and trusted day-to-day client leader.
  • Lead client QBRs, annual planning, roadmap development, and successful planning conversations with the collaboration of leadership and the Client Success Team.
  • Ensure each client has a documented success plan tied to measurable business outcomes.
  • Own the development and execution of client strategies, with leadership input and pressure-testing.
  • Prepare executive-ready narratives and recommendations
  • Strategy & Performance Leadership
  • Translate client business objectives into integrated media and growth strategies.
  • Drive proactive optimization direction, insights development, and initiative adoption
  • Provide clear, data-driven performance narratives weekly, monthly, and as needed.
  • Ensure strategies demonstrate foresight and alignment to both client and company priorities.
  • Identify upselling and cross-sell opportunities and partner with leadership to execute expansion plans.
  • Own client retention readiness, renewal support, and evolving scope needs.
  • Maintain accountability for client-level strategic value and partnership strength.
  • Internal Leadership & Execution Orchestration
  • Coordinate cross-functional delivery teams across Media, Analytics, Creative, and Operations.
  • Provide direction and mentorship to Client Success Managers supporting execution cadence.
  • Escalate risks early while maintaining consistent internal visibility and alignment.
  • Drive alignment and accountability across cross-functional teams.

Requirements

  • Proven experience in client services, digital media strategy, or performance marketing leadership.
  • Proven ability to own complex client relationships and deliver measurable outcomes.
  • Strong communication, executive presence, and consultative leadership skills.
  • Experience leading cross-functional teams and managing multiple high-priority accounts.
  • Growth-oriented mindset with strong accountability and proactive leadership approach.
  • Hands-on experience using digital media, analytics, and location intelligence digital media and analytics platforms, including but not limited to Google, Meta, TikTok, Snapchat, The Trade Desk, and DOMO, with exposure to location intelligence tools such as Placer.ai.
  • Working experience with Google and Office Suite, media planning tools, ChatGPT, Jira, and Salesforce OMS to support planning, execution oversight, and cross-functional coordination.
Benefits
  • Competitive salary and comprehensive benefits package to include medical, dental and vision
  • 401K
  • Supplemental insurance
  • FSAs
  • Flexible paid vacation days
  • Sick leave
  • Holidays and much more!
  • Friendly, hard-working, and collaborative team!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital media strategyperformance marketingclient relationship managementdata-driven performance analysismedia planninglocation intelligenceupsellingcross-sellingstrategic planningexecutive narrative preparation
Soft Skills
communicationexecutive presenceconsultative leadershipproactive leadershipaccountabilitymentorshipcollaborationrisk managementstrategic foresightclient satisfaction