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Patient Services Representative – Bariatric and Metabolic Services
Roper St. Francis HealthcarePatient services representative supporting bariatric and metabolic healthcare practices in Charleston and Moncks Corner. Registering patients, scheduling care, verifying insurance, and managing payments and records.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, scheduling, and insurance verification while providing exceptional customer service in a healthcare setting. Capable of managing patient flow and resolving issues efficiently, ensuring a smooth operational process.
Highest-signal resume keywords
Patient Registration ExperienceMedical Terminology KnowledgeICD-9 Coding FamiliarityRevenue Cycle Software ProficiencyExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient SchedulingInsurance VerificationBasic Math SkillsTyping Speed 40+ WPMCharge EntryData EntryProblem-SolvingCash ReconciliationPatient Payment ProcessingDemographic Verification
Soft Skills
Interpersonal SkillsProfessional EngagementAbility to Work Under StressAdaptabilityAttention to Detail
Tools & Technologies
Microsoft OfficeElectronic Health RecordRevenue Cycle SoftwareMyChart
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcarePatient Flow ManagementUniversal PrecautionsPersonal Protective EquipmentPatient Chart Management
About the role
Key responsibilities & impact- Serve as the primary point of contact between patients and physician practices
- Greet patients and community members respectfully and provide excellent customer service
- Answer, route, and manage internal and external calls
- Schedule patients and enter scheduling information accurately into the computer system
- Process patients as they present for appointments and maintain patient flow
- Troubleshoot and resolve problems promptly, informing the supervisor of department and patient issues
- Process admission paperwork and perform basic insurance verification
- Complete and verify patient demographic and insurance information during registration
- Correct registration errors and record lobby wait-time indicators
- Calculate patient liabilities and collect/process patient payments
- Reconcile the cash drawer at the close of the day
- Perform charge entry for external services as needed
- Schedule referrals, follow-up appointments, and other patient services
- Assist patients with online scheduling and MyChart
- Help patients obtain and track referrals for follow-up services
- Obtain proper authorizations and pre-certifications for procedures when applicable
- Pull, file, maintain, and route patient charts according to office policy
- Verify prescription benefits in the electronic health record
- Refer patients to financial counselors when needed
- Complete accounts in revenue cycle software
- Float regularly to BSSF MOB (West Ashley) and Moncks Corner MOB and occasionally cover other physician practice locations
Requirements
What you’ll need- High School Diploma or GED (required)
- Prior experience in patient registration/healthcare (preferred)
- Knowledge of medical terminology and ICD-9 coding (preferred)
- Basic knowledge of Microsoft Office products
- Typing and computer skills, including 40+ WPM typing speed
- Basic math skills
- Excellent communication and interpersonal skills
- Ability to engage with staff and patients professionally
- Problem-solving skills
- Ability to travel by car to off-site locations occasionally
- Ability to work day shift: Monday–Thursday, 7:30am–4:30pm; Friday, 7:30am–2:30pm
- Ability to exercise universal precautions and use personal protective equipment and devices
- Manual dexterity and eye/hand coordination
- Ability to hear alarms, telephones, and audio recordings
- Ability to perform repetitive arm/hand movements and reach above shoulder
- Ability to maneuver the weight of patients
- Ability to work during periods of high stress, fluctuating workloads, and constant interruptions
Benefits
Comp & perks- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription coverage
- HAS/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental leave
- FMLA leave
- Short- and long-term disability
- Tuition assistance
- Professional development
- Continuing education support
- Health plans
- Generous retirement plan
- Educational opportunities to further your career