Complex Manager

Root Insurance Agency

. Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims .

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $81,600 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims
Leads a team and provides development opportunities for direct reports
Review CIQ and HUD alerts, track trends and give appropriate development feedback
Identifies issues in claim handling and recommends viable solutions
Responsible for team KPI metrics
Provides technical claims recommendations in an effort to improve case outcomes
Review claims on audit and coach/develop adjusters on areas of learning need
Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally
Presents reporting results on trending and areas of opportunities as well as areas of excellence
Interacts and communicates effectively with claims leadership, business partners, and teammates
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim liability professionals
Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
Continuous learning demonstrated by advanced certifications, industry specialization and/or claims programs
3+ years of successful experience resolving liability investigations, including complex investigations that involved multiple claimants, witnesses, and attorneys
Strong technical understanding of liability and casualty principles
Experience managing complex Personal Auto claims through closure, including claims that involved litigation and/or arbitration
Ability to build collaborative working relationships
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Self-starter and ability to work independently and effectively prioritize work
Ability to handle ambiguity and quickly adapt when changes occur
Strong written and oral communication skills
Ability to approach problems with an open mind.

Benefits

Comp & perks

remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingclaims investigationclaims negotiationclaims auditingKPI metricsliability investigationscasualty principlespersonal auto claims managementreporting analysisclaims guidelines

Soft Skills

leadershipteam developmentcommunicationcollaborationprofessionalismempathyattention to detailself-starteradaptabilityproblem-solving

Certifications

Bachelor's degreeadvanced certificationsclaims programs