Senior Customer Experience Representative

Root Insurance Agency

. Receive inbound calls and foster meaningful connections through strong rapport and trust-building.

Posted 3/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Receive inbound calls and foster meaningful connections through strong rapport and trust-building.
Manage and execute financial transactions and coverage changes for customers with accuracy and compliance.
Research, troubleshoot, and resolve customer requests using Root’s internal systems and tools.
Educate and advise customers on coverage options and policy features to align with their needs, goals, and risk tolerance.
Create and communicate quote options while guiding customers through informed decision-making.
Exceed monthly KPIs and service metrics established by the business unit.
Recommend improvements to internal tools, app features, and overall customer experience processes.
Maintain an active Personal Lines License and ensure compliance with continuing education requirements.
Operate independently and exercise sound judgment in ambiguous situations to ensure exceptional service delivery.

Requirements

What you’ll need

1–2 years of customer service experience, preferably within the insurance industry.
Active Personal Lines License or ability to obtain within 30 days of employment.
Proven ability to thrive in a fast-paced, high-volume call environment.
Strong communication, active listening, and problem-solving skills.
Ability to handle complex inquiries with professionalism and empathy.
High attention to detail and strong multitasking capabilities.
Self-directed and accountable, with minimal supervision required.
Collaborative mindset and willingness to learn Root’s products and app functionality.
Proficiency in Microsoft Office and Google Workspace applications.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Root Insurance Agency Website LinkedIn All Job Openings 1 - 10 employees Senior Customer Experience Representative Job not on LinkedIn 🔥 12 minutes ago 🇺🇸 United States – Remote 💵 $20 / hour ⏰ Full Time 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Receive inbound calls and foster meaningful connections through strong rapport and trust-building.
Manage and execute financial transactions and coverage changes for customers with accuracy and compliance.
Research, troubleshoot, and resolve customer requests using Root’s internal systems and tools.
Educate and advise customers on coverage options and policy features to align with their needs, goals, and risk tolerance.
Create and communicate quote options while guiding customers through informed decision-making.
Exceed monthly KPIs and service metrics established by the business unit.
Recommend improvements to internal tools, app features, and overall customer experience processes.
Maintain an active Personal Lines License and ensure compliance with continuing education requirements.
Operate independently and exercise sound judgment in ambiguous situations to ensure exceptional service delivery. 🎯 Requirements
1–2 years of customer service experience, preferably within the insurance industry.
Active Personal Lines License or ability to obtain within 30 days of employment.
Proven ability to thrive in a fast-paced, high-volume call environment.
Strong communication, active listening, and problem-solving skills.
Ability to handle complex inquiries with professionalism and empathy.
High attention to detail and strong multitasking capabilities.
Self-directed and accountable, with minimal supervision required.
Collaborative mindset and willingness to learn Root’s products and app functionality.
Proficiency in Microsoft Office and Google Workspace applications. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support Specialist, Bilingual Mandarin 🔥 1 hour ago HungerRush 501 - 1000 ☁️ SaaS 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Bilingual Customer Support Specialist assisting restaurant owners with account management and order inquiries. Providing inbound and outbound assistance in a fully remote role during evening shifts. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇨🇳 Chinese Required Customer Support Representative 🔥 1 hour ago Axis Construction Mgmt., LLC. 11 - 50 📚 Education Website LinkedIn All Job Openings Customer Support Representative for Axis Construction providing support via chat, email, and phone. Addressing client inquiries and ensuring a smooth learning experience with focus on customer success. 🇺🇸 United States – Remote 💵 $26 - $35 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇨🇳 Chinese Required Customer Service Representative 🔥 1 hour ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Service Representative involved in wide-ranging customer support for a Federal agency. Engaging with the public to answer inquiries via calls and emails while ensuring documentation. 🇺🇸 United States – Remote 💵 $15 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Customer Service Representative 🔥 1 hour ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Service Representative contributing to government innovation by providing customer support for a large Federal agency. Engaging with public inquiries and maintaining accurate records in a remote setting. 🇺🇸 United States – Remote 💵 $15 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Customer Service Representative 🔥 1 hour ago CGS Federal (Contact Government Services) 51 - 200 🤝 B2B 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Service Representative supporting a federal agency. Handling public inquiries through calls and emails while maintaining communication records in a knowledge base. 🇺🇸 United States – Remote 💵 $15 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicefinancial transactionscoverage changesproblem-solvingmultitaskingattention to detail

Soft Skills

communicationactive listeningprofessionalismempathyself-directedaccountabilitycollaborationtrust-building

Certifications

Personal Lines License