Customer Success Manager

Roomstay

Customer Success Manager helping hotels generate more direct bookings through better technology. Taking ownership of customer onboarding and enhancing client relationships in a fully remote environment.

Posted 7/6/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on onboarding processes, relationship building, and effective communication. Proficient in managing technical projects and collaborating with product teams to enhance customer experience and drive product adoption.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProperty Management SystemsTechnical Project ManagementJira Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ManagementWebsite Conversion OptimizationCustomer Feedback GatheringSaaS ExperienceProblem-Solving

Soft Skills

Relationship BuildingClear CommunicationOrganizational Skills

Industry Keywords

Hospitality TechnologyClient-Facing RoleIntegration CoordinationPost-Launch Program

About the role

Key responsibilities & impact

Manage new customer onboarding from kick-off through to successful go-live
Coordinate Roomstay’s integration with clients’ Property Management Systems and other technology
Run a structured 90-day post-launch programme
Manage and support onboarding specialist
Build long-term relationships with your portfolio of customers
Help clients improve website conversion through testing, optimisation and best practice
Gather customer feedback and work with product team
Keep customers informed about new features and improvements
Identify opportunities for additional Roomstay products or services

Requirements

What you’ll need

Experience in Customer Success, Account Management, or client-facing SaaS role
Enjoy building genuine relationships with customers
Take ownership and follow through
Communicate clearly and professionally
Organised and comfortable juggling multiple projects
Problem-solving skills
Comfortable working with technology and learning new systems quickly
Experience with hotels, hospitality technology or Property Management Systems is useful
Bonus points for experience with product or development teams
Managed technical projects or worked with Jira would be beneficial

Benefits

Comp & perks

Health insurance
Professional development opportunities