Customer Support Consultant, Dutch Speaking

RoomRaccoon Hotel Tech

Customer Support Consultant providing assistance to Dutch clients at a hospitality SaaS company. Resolving client queries and ensuring high customer satisfaction in a global team environment.

Posted 5/24/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills.
As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.
Support hoteliers by providing professional, personalised responses to their queries on all contact channels.
Deliver world-class customer experience by listening to hoteliers and being responsive to their needs, as well as going the extra mile to pre-empt future needs.
Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution.
Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them, with a goal to retain dissatisfied customers and turn them into promoters.
Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues.
Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours.
Adhere to all RoomRaccoon Standard Operating Procedures

Requirements

What you’ll need

Has 3+ years experience in a service-oriented, technical or customer support role
Hotel (front-desk/reservations) / and or hospitality experience (advantageous)
Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
Technical proficiency in working on different systems (training will be provided)
Excellent command of Dutch & English language, verbal and written communication skills and demonstrated proficiency in telephonic engagement

Benefits

Comp & perks

Be part of a high-growth, global hospitality tech company that’s reshaping how hotels operate.
Work with a dynamic, supportive team who values initiative, autonomy, and creativity.
Opportunity to grow into senior roles as we scale across markets and expand our product suite.
Regular team events, international exposure, and access to cutting-edge hospitality software.
Mac environment
Performance bonuses
Employee Equity Scheme
Annual training budget
Annual Hotel experience
Birthday leave
Long service leave and bonuses
Quarterly team building budgets & office massages
Friday lunches on us

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillsempathypatienceproblem-solvinginterpersonal skillsresponsivenesscustomer retentionproductivity managementattendance managementadherence to procedures