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Customer Support Consultant, Dutch Speaking
RoomRaccoon Hotel TechCustomer Support Consultant engaging with Dutch clients for a hospitality SaaS company. Resolving queries and enhancing client satisfaction through effective communication and support.
About the role
Key responsibilities & impact- Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills
- Support hoteliers by providing professional, personalised responses to their queries on all contact channels
- Deliver world-class customer experience by listening to hoteliers and being responsive to their needs, as well as going the extra mile to pre-empt future needs
- Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution
- Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them, with a goal to retain dissatisfied customers and turn them into promoters
- Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours
Requirements
What you’ll need- 3+ years experience in a service-oriented, technical or customer support role
- Hotel (front-desk/reservations) / and or hospitality experience (advantageous)
- Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
- Technical proficiency in working on different systems (training will be provided)
- Excellent command of Dutch & English language, verbal and written communication skills and demonstrated proficiency in telephonic engagement
Benefits
Comp & perks- Performance bonuses
- Employee Equity Scheme
- Annual training budget
- Annual Hotel experience
- Birthday leave
- Long service leave and bonuses
- Quarterly team building budgets & office massages
- Friday lunches on us
ATS Keywords
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Soft Skills
excellent communication skillsinterpersonal skillsresponsivecustomer retentionproblem-solvingproductivity managementattendance managementadherence to work schedulecare in customer engagementproactive support