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About the role
Key responsibilities & impact- Deliver high-quality customer support primarily via live interactions on phone and chat channels.
- Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service.
- Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements.
- Track and update support tickets and activities in our CRM.
- Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey.
- Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.
Requirements
What you’ll need- 1 - 3 years of customer support experience.
- Excellent communication and creative problem solving skills.
- Experience interacting with a high daily volume of customers by phone, email, and chat.
- Experience in a fast-paced startup environment is a big plus.
- Experience with Zendesk is a plus.
Benefits
Comp & perks- 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
- RRSP/401k match
- Generous Parental Leave policy
- We host an annual company retreat with great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingCRMZendesk
Soft Skills
communicationcreative problem solvinginnovationcreativitycustomer service