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Client Support Specialist
RooClient Support Specialist supporting veterinarians, technicians, and hospitals on Roo’s veterinary staffing platform. Resolving user issues, coordinating escalations, and maintaining support records.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities with a focus on effective communication, issue resolution, and process improvement. Proficient in maintaining accurate records and generating reports while collaborating across departments.
Highest-signal resume keywords
Client/Customer Support ExperienceVeterinary Technician ExperienceHubSpot ProficiencyExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Issue ResolutionReport GenerationTask AccuracyProcess Improvement
Soft Skills
ProactiveOrganizedFlexibleAgile
Tools & Technologies
Customer Support ToolsHubSpot
Industry Keywords
Animal HealthcareVeterinarianTechnician
About the role
Key responsibilities & impact- Serve as a point of contact for customer inquiries through email, LiveChat, and 1-833-Roo Vet
- Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users
- Coordinate escalated issues with regional BD/AMs and other departments
- Facilitate and help manage potential call outs using existing processes
- Document rainy-day scenarios and share key learnings with the team
- Maintain HubSpot records for client communications and customer-support tickets
- Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation
- Generate reports as needed
Requirements
What you’ll need- 2+ years of experience in client/customer support
- Vet technician/animal healthcare industry experience is a plus
- Proactive, organized, and accurate in internal and external communications
- Excellent communication and organizational skills
- Familiarity with customer support tools/software
- Timely and efficient task accuracy and completion
- Flexibility and agility, with ability to pivot quickly
- Drive to improve processes and communications
- Ability to work early morning and early evening Central Time support hours
- Availability for weekend rotations
Benefits
Comp & perks- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits with base medical plan covered at 100% and optional premium buy-up plans
- 401K
- Unlimited Paid Time Off
- Paid Maternity/Paternity and reproductive care leave
- Gifts on your birthday & anniversary
- Opportunity for domestic travel, including regional team building events